Frequently Asked Questions
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Do I need to provide my own lock?
No, locks are provided upon rental or with a lock cut fee. -
What security measures do you take to protect my unit?
El Camino Storage helps to take care of your belongings. We have electronic gates and doors with coded access, recorded video surveillance, alarmed fenced premises, and well-lit facilities.
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For New Renters How do you determine the unit rates ?
We review our competitor’s rates in the City of Santa Clara to provide you with the best rate. -
How often are rates raised ?
Rates are reviewed every four months. Usual adjustments are between zero and ten percent. -
Do you sell boxes ?
We do not sell boxes, however we collect boxes daily and if available, are given to our customers, free of charge upon request. -
Is smoking allowed on premises ?
Smoking is not allowed on the premises which include storage units and buildings. -
How is your security ?
In our opinion no storage facility in Santa Clara comes close to our record. This is due to our facilities having in excess of 100 high-definition cameras that record for many days. We have code access, excellent lighting, building and fence alarms. In most cases we can track from the street to movements within the yard and building and back to the street. -
Are your facilities well lighted ?
Both Outside and public access areas are well lit with modern LED lights. -
Are after hour emergency phones available on premises ?
There is one blue lighted after hour emergency phone available at each facility. Their use is strictly to summon, police, fire and medical help only. -
What makes El Camino Self Storage facilities desirable ?
Unlike other facilities where there is only one door to enter and then you have to walk some distance to get to your unit, we have multiple roll up door entrances. For the most part, exit distance from the door to your unit is less than 150’.