Frequently Asked Questions
-
What type and size storage units are available at El Camino Self Storage?
El Camino Self Storage has a wide range of both indoor and outdoor drive-up units. There are convenient storage sizes from 2’ x 4’ all the way up to 10’ x 20’. -
Is El Camino Self Storage a Family-Owned Business?
El Camino Self Storage was stated in 1990 by James and Vincee Viso. Upon their passing, the ownership was carried on by their six children. -
Sometimes the office is closed during business hours or the phone goes to the answering service during business hours …. Why?
To help keep our rates the lowest in the City of Santa Clara, we utilized only one person in the office. During such times as showing a unit to a perspective customer, etc. the office will be temporary closed. There will be a sign on the door stating "Manager on Property", if assistance is needed please call the number on the sign. -
What if I do not exit the premises by closing time?
The alarm system is automatically activated at closing time. If you are in the facility after closing time and the alarm is activated you will be charged $250.00 fee on the first offense. The second offense will warrant an eviction. -
Can units be reserved in advance?
Yes, units can be reserved up to seven days in advanced. Reservations for more than 7 days in advance will not be honored. -
What kind of documentation do I need to rent a storage unit?
You need a government issued document containing a picture. Documents like driver's license or passport are acceptable. -
Do you charge administration fee?
Yes, the current administration fee is $35. Stainless lock is included which needs to be returned upon vacating. -
What’s the difference between Office Hours and Access Hours?
The office hours are the hours of operation for the property when the facility manager will be available for assistance. The access hours are the hours your rental unit can be accessed using your assigned electronic code. -
Do I need to provide my own lock?
No, locks are provided upon rental or with a lock cut fee. -
Is smoking allowed on premises ?
Smoking is not allowed on the premises which include storage units and buildings.